To register a defective Syslogic product for analysis or repair, please proceed as follows:
Fill in the RMA request (Return Material Authorization)
- Click on the RMA online request form link.
- Explain the defect of the device as well as a detailed description how it happened (In German or English).
- By using the RMA request the user confirms to understand and accept the terms and conditions of the Service Policy and the general warranty and RMA conditions.
Return Authorization
Please allow two work days for your request to be processed. Syslogic will get back to you with following information:
- An RMA number (which serves as your reference number)
- Further instructions regarding shipping