Online RMA request

To return a product or to register a defective Syslogic product for analysis or repair, please proceed as follows:

Fill in the RMA (Return Material Authorization) request below

By using the RMA request you confirm to understand and accept the terms and conditions .

Return Authorization

Please allow two work days for your request to be processed. Syslogic will get back to you with following information:

• An RMA number (which serves as your reference number)
• Further instructions regarding shipping including delivery adress (Syslogic will organize the pickup by a carrier on request)

Shipment

• The defective product must be packed according to packaging regulations. Please ensure that you use the original packaging if possible. It should be noted that the product packaging is not transport packaging. Therefore, always use additional, stable outer packaging with bubble wrap (or similar) for shipping.
• Only send the defective device including the necessary accessories. Enclose everything well labeled with the delivery and note the individual components on the delivery documents.
• The RMA number must be clearly visible on the packaging or delivery bill.
• Important: Syslogic does not accept returns directly to any of its locations without an RMA.

RMA Form